Last updated: August 2026
This policy explains what information SleekBase collects, how we use it, who we share it with, how long we keep it and how you can exercise your rights. It describes the service exactly as it works today.
SleekBase provides a Digital Branch: a professional page with its own link on our platform, with an AI Manager built in that serves your visitors 24/7 — it answers questions, explains your services, gives quotes, qualifies interest and books appointments — plus a dashboard where you see your conversations, customers and appointments. This policy applies to business owners who use SleekBase, to the visitors of a Digital Branch, and to businesses we contact through our outbound prospecting.
SleekBase does not connect to WhatsApp, Instagram, Facebook or any other messaging platform. We do not read, receive or answer messages inside those apps and we do not have access to your accounts on them. The owner may share their branch link on those channels; the entire conversation and all data are handled inside our platform. We also do not sell, rent or trade personal information, and we do not use your data or your customers' conversations to train general-purpose AI models.
(a) Account information: name and email. (b) Business information you provide or that we extract from your public online presence: business name, description, services, prices, hours, address, contact phone and email, logo and images. (c) Configuration: tone of voice, rules, policies, FAQs, sales strategy and any documents you upload for the AI Manager to study. (d) Optional Google Calendar availability, only if you connect it. (e) Billing information processed by Stripe — we never see or store card numbers. (f) Technical data: session, language preference and error logs.
When someone talks to your Digital Branch we collect: the content of the conversation; the contact details they voluntarily provide (name, phone, email); appointment details (date, time, service, number of people, notes); and audio or images they choose to send so the AI Manager can understand their request. This information is collected on your behalf, belongs to your business, and is shown to you in your dashboard.
We identify small businesses that could benefit from a Digital Branch and prepare a personalized demo for them. For that we collect only information the business itself published publicly: business name, industry, city, website, social profile and public contact email. We honor robots.txt when reading a website. We do not collect personal data about individual employees or customers of that business. Any business can ask us to delete its record at any time from our removal page, and any recipient can unsubscribe from a single click in the footer of every email.
To operate your Digital Branch and its AI Manager; to show you your conversations, customers and appointments; to send appointment confirmations and reminders to your customers by email and, where available, by text message; to notify you about activity in your own business; to process your subscription; to improve the reliability and security of the service; and to send you service communications. We use the information for these purposes only.
Your AI Manager's replies are generated automatically by third-party large language model providers. To produce a reply we send the provider your business information (services, prices, hours, policies, FAQs) and the current conversation. These providers process the data only to return the reply, under contractual terms that prohibit using it to train their models. No payment data is ever sent to them. Visitors to a Digital Branch are informed, in the branch itself, that they are being served by an AI assistant, and a human from the business can take over at any time.
Appointment confirmations and reminders are sent by email through our email provider. Where the business has registered and verified its own phone number, those same transactional messages can also be delivered as text messages through our telecom provider. Text messages are limited to appointment information — never marketing — and any recipient can reply STOP to stop receiving them immediately, or START to opt back in. We will not share or sell your mobile information with third parties for promotional or marketing purposes. Full details are in our SMS Terms & Consent document.
Connecting Google Calendar is optional and always requires your explicit consent through Google's OAuth 2.0 flow. We request only the minimum scopes: calendar.readonly (to see when you are busy and avoid double booking) and calendar.events (to create confirmed appointment events). We never request access to Gmail, Contacts, Drive or any other Google data. Calendar data is read in real time through the API and is not stored persistently in our databases. SleekBase complies with the Google API Services User Data Policy, including the Limited Use requirements: Google Calendar data is never sold, never shared for advertising, never used for market analysis and never used to train AI models. You can disconnect at any time from your SleekBase settings or from https://myaccount.google.com/permissions; appointments already created remain in your calendar.
Only with the service providers required to run the service, each bound by a contract that limits them to processing data on our instructions: cloud hosting and application infrastructure; large language model providers (to generate AI Manager replies); Stripe (payments); our email provider (notifications and transactional email); our telecom provider (text messages); and Google Calendar (only if you connect it). We may also disclose information if required by law or to protect our rights or the safety of others. We never sell your information.
Account and business information: for as long as your account is active. Conversations, messages, customers and appointments: for as long as your account is active, and deleted within 30 days of you deleting your account. Prospecting records of businesses we never converted: deleted within 24 months of the last contact, or immediately upon request. Unsubscribe and text-message opt-out records: kept indefinitely, because that is the only way to guarantee we never contact you again. Billing records: kept as long as tax and accounting law requires. Google Calendar data: not stored persistently.
You can request access to your information, correction of anything inaccurate, a copy of your data, or its deletion. Business owners can delete their account and all its data directly from SleekBase settings, which erases the business, its AI Manager, conversations, messages, customers and appointments. Customers of a business whose data was collected inside a Digital Branch should contact that business, which controls the data; we will assist the business in responding. For anything else, write to info@sleekbase.io and we will respond within 30 days.
We use industry-standard protections: encryption in transit (TLS/HTTPS) and at rest, restricted access to sensitive data on a need-to-know basis, encrypted storage of OAuth tokens, hashing of verification codes, and periodic security review. No system is perfectly secure, but we work to keep your information protected and will notify you without undue delay if a breach affects your data.
We use only the technical cookies and local storage the service needs to work: your session and your language preference. We do not use third-party advertising or cross-site tracking cookies.
SleekBase is a business tool and is not directed to children under 16. We do not knowingly collect information from children. If you believe a child's information reached us, write to info@sleekbase.io and we will delete it.
Our infrastructure and providers are located primarily in the United States. If you use SleekBase from outside the United States, you understand that your information will be processed there, under contractual safeguards with each provider.
We may update this policy. If a change is material, we will notify you by email or through a prominent notice in the application before it takes effect, and we will update the date at the top of this page.
For any question about this policy or to exercise your rights, write to us at:
Email: info@sleekbase.io